Grass becomes dormant during hot, dry periods, but will quickly revive after a steady rainfall or as cooler weather sets in.
Boston Water and Sewer Commission (BWSC) is a dynamic public agency, comprised of approximately 500 employees consisting of engineers, planners, financial staff, information technology specialists, customer service representatives, skilled laborers and many others. BWSC owns and operates the water distribution, wastewater collection and stormwater drainage systems that service the City of Boston. As the largest retail water and wastewater utility in New England, we are committed to providing the most efficient, cost effective water and wastewater services to the residents and businesses of Boston.
BWSC's dedicated staff employs today's cutting edge technology to get the job done and we offer our employees excellent benefits including health and life insurance, tuition assistance, subsidized transportation and more.
Employees must be Boston residents on their date of hire and for the duration of their employment subject to BWSC policies and collective bargaining agreements.
BWSC is an Equal Opportunity/Affirmative Action Employer.
Hiring of a prospective employee is conditioned upon a negative drug screen.
You are invited to apply for any open position listed for which you are qualified.
We are located on several MBTA bus routes and visitors' parking is available on-site. Our office is open Monday through Friday, 8:00AM to 5:00PM.
Come join our team!
Develops and delivers training programs to end users on various software programs and resolves end user problems. Completes incoming service requests from end-users to resolve software application issues. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made and actions taken through final resolution. Communicates application problems and issues to internal/external developers and the IT support team. Tests, fixes and performs post-resolution follow-up to ensure problems have been adequately resolved. Identifies and learns appropriate software applications used and supported by the Commission. Coordinates with department heads to assess departmental training needs and objectives. Develops and delivers courses for new and existing software applications, including all course materials, exercises, and skill evaluations. Creates, administers, analyzes, and report on end-user needs and skills assessments. Reviews and updates training materials and documentation. Performs similar or related work as required, directed or as situation dictates.
Bachelorís Degree in computer science or information systems. Minimum of 3 years of relevant work experience including experience with technical training. Knowledge, Ability and Skill: Knowledge: In-depth, hands-on knowledge of enterprise and desktop applications, including Microsoft Office. Proven experience with adult learning principles, methodologies, and course design techniques. Knowledge of trends in computer technology relating to software. Ability: Ability to conduct research into course development and delivery concepts, as well as technical software issues. Good analytical and problem-solving abilities. Skill: Familiarity with ITIL methodologies. Good written and verbal communication skills. Preferred: Microsoft Office Specialist (MOS) certification. CompTIA CTT+ (Must be willing to complete certification).
Performs various professional and technical engineering tasks for the Operations Division. (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) Prepares technical and professional reports for submission to regulatory authorities and agencies. Utilizes and instructs personnel in the use of Closed Circuit Television (CCTV) equipment to inspect the condition of sanitary sewer and storm drain infrastructure. Prepares condition assessment reports to document the results of field investigations performed and recommended corrective measures. Performs office work: updates various databases, writes technical reports, completes work orders, document and catalogue inspection data. Performs and oversees personnel in the installation, calibration, and maintenance of sewer meter and other electronic recoding equipment. Downloads sewer meter data and perform analysis and prepare graphics to interpret flow, velocity, and level measurements. Develops procedures and scope for water distribution leak detection surveys as well as their implementation as performed by BWSC personnel or Consultants. Oversees personnel conducting sewer dye testing and may perform testing to ensure proper connections to sanitary and storm drain lines. Performs diagnostic tests including: rain gauge analysis and maintenance, fire flow testing, smoke testing, measurement and documentation of groundwater well readings, survey level runs, illegal connection investigations, and inflow connection investigations; prepares GIS corrections. Acts as a hazardous material spill response representative: investigates reports of illegal dumping, oil spills, and other hazardous materials that may enter the BWSC sewer/drain systems and harm the ecosystem that exists in our harbor via the outfalls. Collaborates with Boston Police and Fire Hazmat and Boston Environmental Strike Team. Manages Commission contracts for CCTV, Leak Detection and other related professional services. Maintains public relations customer service in order to ensure best possible outcome for the customer. Performs similar or related work as required, directed or as situation dictates.
Bachelorís Degree in Civil Engineering required. Three to five years related experience required with some supervisory experience highly preferred. Must possess a valid Massachusetts Driverís License.
Utilize AutoCAD Engineering Software and digitizing equipment to draft base plans, construction drawings, profiles, as-built plans, and related plans used in the design and construction of civil engineering projects. Utilize and operate the latest versions of AutoCAD and Land Development Desktop and other software to create construction drawings, as-built drawings and engineering details. Assist Engineering staff in field surveys including instrument surveys. Research records for related data and information. Produce copies of plans and contract documents and compile into bid documents. Review rough sketches, drawings, specifications, reports, utility and other engineering data for inclusion in the contract design plans and/or as-built plans. Draft detailed drawings of structures and utility systems including roads, gas, electric, steam, telephone, water, sewer, drainage, and buildings in compliance with established BWSC CAD Standards. Create preliminary and final sketches of proposed plans, using the latest version of AutoCad (CAD) and Land Development Desktop software used by the Commission. Create as built plans using the latest versions of AutoCAD and Land Development Desktop software used by the Commission and in compliance with established BWSC CAD Standards. Update site plans and other plans received from others to bring them in compliance with Commissionís standards. Create and assemble visual aids for public meetings and other purposes. Accompany engineers in field to collect data required for preparation of construction drawings and as built drawings. Research record plans and facilities information. Perform related duties as required.
Ability to follow instructions in both written and oral form. High School Diploma or GED required. Proficiency and/or one (1) year of experience in the use of recent versions of AutoCad and Land Development Desktop software used by the Commission. Valid Massachusetts Driverís License is required.
Directs, oversees and manages the administration of all Engineering activities related to customer services, permitting, and the management of the Commissionís mapping and inventory system under GIS (Geographical Information Systems). Manages the Design Division, GIS and Engineering Customer Services. Develops each yearís Capital Improvement Program. Oversees the creation and design of all capital improvement projects. Represents the Commission on the City of Boston Public Improvement Commission. Provides design services for all Commission water and wastewater issues. Manages all facets of mapping and inventory of Commission facilities including creation of as-built plans. Provides technical specifications and details for products and construction practices. Engages in long term planning for upgrades and maintenance of Commission facilities. Reviews all projects initiated by City and State Agencies that affect Commission facilities. Provides design solutions for operational problems. Monitors attendance, ensures department coverage, performs employee evaluations, enforces policies and procedures and initiates disciplinary action, if necessary, in accordance with union contracts or BWSC policy. May participate in the employment process by interviewing candidates and making recommendations for hire or promotion. Performs similar or related work as required, directed or as situation dictates.
Bachelorís Degree in Engineering required; Masterís Degree preferred. Seven to ten (7 Ė 10) years of experience in the water and wastewater industry, including design of projects and supervision of engineers. Any equivalent combination of education and experience. Must be a Registered Professional Engineer in Massachusetts. Valid Massachusetts driverís license is required. Extensive knowledge of the design, construction and operational issues of water and wastewater systems; knowledge of roadway design, traffic management, water quality, regional and urban planning, and storm water management and control.
Directs, oversees and manages the IT Helpdesk function for the Boston Water and Sewer Commission (BWSC); requires organization and initiative in the application of prescribed policies, procedures, and methods. Responsible for assuring users are provided efficient and timely support on a 24/7 basis. Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required. Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions. Monitors problem management database and follows up with assigned staff to ensure timely resolution of problems. Maintains a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels. Invokes problem escalation procedures to coordinate recovery. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department. Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through. Communicates all training programs and requirements of Help Desk staff. Contributes to departmental productivity and development objectives by participating in training programs. Provides leadership by projecting a positive attitude, and providing learning incentives. Performs similar or related work as required, directed or as situation dictates.
Bachelorís Degree in Computer Science or related field required; Masterís Degree preferred. Seven to ten (7 - 10) years of experience in a similar role with three (3) years of supervisory experience, preferably in the public sector working with local government. Any equivalent combination of education, training, and experience.