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Did You Know?

Customers are responsible for protecting their water meter and pipes from freezing. Insulate your meter and all pipes in unheated spaces.

Hours of Operation

BWSC entrance

The Boston Water and Sewer Commission has 24 hour, 7 days a week, 365 days a year service for emergencies. Departments within the Commission have regular hours of operation year-round for customer service. They are as follows:

Customer Service and Collections

8:00 AM - 5:00 PM     Monday, Tuesday, Thursday and Friday

8:00 AM - 7:00 PM     Wednesdays

Administrative Offices

8:00 AM - 5:00 PM     Monday through Friday

(except holidays and Thanksgiving eve.)

Engineering Customer Service

8:00 AM - 5:00 PM     Monday through Friday

Meter Installation & Meter Shops

7:30 AM - 4:00 PM     Monday through Saturday

BWSC Offices will be closed on the following holidays

(24 hour emergency service available)

2017 Dates

   New Year's Day January 1
   Martin Luther King Day January 16
   President's Day February 20
   Patriots Day April 17
   Memorial Day May 29
   Independence Day July 4
   Labor Day September 4
   Columbus Day October 9
   Veterans Day November 10
   Thanksgiving November 23
   Christmas December 25

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