Sewer backups and overflows are typically the result of grease buildup which can cause property damage, environmental problems and other health hazards. The easiest way to solve grease problems and help prevent overflows is to keep fats, oils and grease out of the sewer system. Never pour grease down sink drains or into toilets.
After the cause of the sanitary sewer overflow (SSO) or sewer backup is resolved, the most important cleanup steps are to restore the environment to a dry state and salvage any valuable property. The longer that sewage is allowed to remain in your home, the greater the potential for damage to your home and its contents, and for health problems to develop for your family.
Building owners may decide to use a professional cleaning service. Search either online or in the phone book for “Water Damage,” “Fire Restoration,” or “Mold Abatement” to find cleaning companies. It is recommended that building owners check the company’s references and determine that the company is insured.
It is recommended that building owners take pictures of property damage for their records and include the date, time, and specific areas of the building where the backup occurred (i.e. floor drain, toilet, or shower drain). If building owners hire a professional service, retain all the receipts from the work done.
BWSC recommends that building owners inform their insurance carrier that a backup took place. If you believe you experienced a backup due to a defect in the Commission’s system, you may file a claim with BWSC. Contact the BWSC Claims Department at 617-989-7000.
For additional instructions, visit the Mass DEP’s Flooding and Sewage Back-ups Home Care Guide.