For your convenience, BWSC’s Customer Service Department is open until 7:00 PM on Wednesdays.
Over the years, the Boston Water and Sewer Commission (BWSC) has practiced and maintained a commitment to serve the neighborhoods of the City of Boston. This section demonstrates this on-going commitment and provides you with a number of educational resources, information on water issues, conservation tips and more. If you need additional information or have specific questions about any of these pages, please call Community Services at 617-989-7000.
In the Education section, the Kids' Corner offers a number of children activities, including downloadable coloring pages, puzzles and activity books. Young people can participate in the Storm Drain Stenciling Program which provides both fun and education. In this section, you can also find various educational resources for the classroom and learn how to enter a poster contest.
Information on lead in drinking water is a critical issue, especially for parents with young children. In this section, BWSC provides information as well as offers a Lead Replacement Incentive Program.
Pollution prevention is an important issue for residents, businesses and contractors. This section offers helpful suggestions for residents such as “Scoop the Poop” as well as mandated procedures for business and contractors.
BWSC representatives visit selected Boston neighborhoods every month to accept payments, resolve billing or service complaints and more. To see a schedule visit our Neighborhood Site Visit page.