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Did You Know?

BWSC’s water is considered “soft” (has a lower mineral concentration-calcium and magnesium). This usually means less dishwashing soap, laundry detergent, or other soaps are needed.

Neighborhood Site Visits

site visit

The Boston Water and Sewer Commission regularly visits locations throughout Boston neighborhoods to facilitate customers who wish to conduct business with a Community Services officer. BWSC staff will be able to:

  • Accept payments (check or money order only).
  • Resolve billing or service complaints
  • Review water consumption data for your property
  • Arrange payment plans for delinquent accounts.
  • Process elderly or disabled persons discount forms
  • Explain BWSC customer programs

For additional information, please contact Dolores Randolph at 617-989-7000.

2017 Site Visits January-June Schedule

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