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Did You Know?

Pet waste, pet care products and other pollutants left on the streets and grasslands can be washed into the storm drains that flow to waterways. Dog owners citywide can help prevent contamination of beaches and parklands from dog waste by picking up after their dog.

Neighborhood Site Visits

site visit

The Boston Water and Sewer Commission regularly visits locations throughout Boston neighborhoods to facilitate customers who wish to conduct business with a Community Services officer. BWSC staff will be able to:

  • Accept payments (check or money order only).
  • Resolve billing or service complaints
  • Review water consumption data for your property
  • Arrange payment plans for delinquent accounts.
  • Process elderly or disabled persons discount forms
  • Explain BWSC customer programs

For additional information, please contact Dolores Randolph at 617-989-7000.

2017 Site Visits January-June Schedule

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