Customer Self-Service (CSS)

You will need the following to register for the new CSS:

     1. Valid email address

     2. 7-digit account number - it will  be on your  bill

     3. 6-character activation code - it will  be on your bill

An image of our new bill with emphasis on the new account number and the new activation code.
Your bill looks like this.

 

NOTE: Customers have experienced difficulties registering by using previous account number or activation code; these are no longer valid.

CSS Portal

To walk you through registration, watch our tutorial video

If you have any questions or need assistance, please:

  1. Read the CSS Portal FAQs
  2. Complete our Billing Inquiry Form to contact us online
  3. Call Customer Service at 617-989-7800